Business Tracking Software

What is the Best Business Tracking Software Solution for your Company?

If you are part of a large company or enterprise you are probably already aware of the importance of reliable business tracking software. These are applications that companies utilize on a daily basis for managing every aspect of growing business.

Finding reliable tracking software can be difficult because there are so many offerings available to businesses. It is important to have a good understanding of the different types of tracking software out there to find the best applications to suit your company’s needs.

Let’s take a look at some of the considerations that are involved when researching tracking software for your growing business.

The Importance of Choosing the Right Business Tracking Software

Choosing the correct type of software to meet your business needs is very important. Many companies make the mistake of using software that has been recommended to them by a parent company or associate. This software is usually not designed with a growing business in mind.

In these cases the software is usually more robust than is needed by the customer, and comes at a hefty price. A good software solution also should work as well for your budget as it does for your cooperation.

The other common scenario is an application that is non-intuitive and requires too much on behalf of the user. The software should be easy to learn so that employees can increase their productivity. This way the company and their employees benefit from the implementation of the new software.

Different Uses for Business Tracking Software

As mentioned above, there are many different types of tracking available to companies. They can range from project management software, to call center and call tracking applications, programs for bug tracking and even expense and timesheet software.

Some businesses automate help desk requests, and software defect tracking while others use software for project scheduling.

As you can see there are many different applications for tracking software in a business setting. Whether you are part of a small business, or a fortune 500 company you can’t ignore the importance of software solutions for managing your company’s assets..

Important Factors in Business Software

We have already discussed some of the important considerations that need to be made when looking for effective business tracking software. Now let’s examine three key areas that are important for both businesses and employees.

Affordable Software Solutions

An affordable application provides many benefits to companies because you are not limited by a yearly budget. Saving money on software allows you to make important decisions regarding about your business.

I have found it is crucial for a company to have the flexibility they need in licensing and implementation to be truly successful with a software solution. Do not let someone tell you what solution is ideal for your company. No one knows your business as well as you do, and in the end you need to be comfortable with the software you are using.

Flexible Implementation and Growth

Tracking software for your business also needs to be flexible in the way it can be implemented. Bulk licenses are great for companies with 500 employees but what about those companies with 10 to 20 people working for them.

Software developers need to realize that all companies cannot afford to pay the hefty price tags on pre-canned business solutions.

An ideal business software should grow with your company. Look toward the future and ask yourself if the software is going to suit your needs as your business becomes continues to grow.

Accessible Features and Interface

The easier software is to use the more likely people will be to use it. A software solution should be as useful to your employees as it is to your company.

Implementing an easy to use software will save your company time and money because it will not involved retraining your entire staff. Instead the software should be intuitive and easy to learn.

This way downtime is minimal and employees will be able to teach themselves how to use the software. Easy to use software is the biggest factor in a growing company’s success.

Good Resources for Business Tracking Software

Now that you have a good understanding for the different applications of business tracking software, you will be able to make informed decisions in finding the perfect software to suit your needs.

There are many great resources available online that can help businesses find the software that is right for their needs. Checkout software sites that offer reviews and summaries of different business tracking software to find the application that it right for your business.

Telax Hosted Call Center offers advanced call center functionality, without purchasing equipment or employing technical staff

It’s priced according to the number of concurrent agents and toll-free usage offering affordable hosted call center solutions to clients.

Telax offers advanced call distribution (ACD), interactive voice response (IVR), 100%call recording, advanced reporting and more. No investment in hardware, software or maintenance is required. Telax, a trusted call center partner since 1999, provides the systems and support so you can focus on your business.

Telax hosts state-of-the-art equipment at a disaster-proof location for IVR and skills-based call routing.

Customer calls are answered with self -service options or directly by your agents at home, or at a centralized facility.

Calls can be routed to any device with a dial tone. Your back up network is as close as your cell phone or a VoIP line.

All calls recorded: Ideal for regulatory compliance, conflict resolution and staff training.

Advanced reporting can provide insight into any aspect of your inbound calls.

Set up and supported by an experienced team, perfect for an organization with little or no IT staff.

All moves, adds and changes can be self administered or done for you by our support team, no additional fee..

Hire, retain and reward top agents - Enable them to work from home! Never lose a star agent, even if they move. At-home agents are more productive, more punctual and have greater job satisfaction. Reduce recruiting and training costs by retaining your top agents! Learn more about a work-from-home program today.

Not using a big name CRM? Telax integrates with what you have. The benefits of voice and data integration are not just for big name CRMs. Many organizations can use integration to better service clients, reduce costs and uncover new opportunities. Unlock new possibilities with your existing system.

http://www.telax.ca/

The scalable Numara FootPrints 8 delivers powerful capabilities at a price that other enterprise solutions cannot match

Unprecedented in its ease of implementation and configuration, Numara® FootPrints® 8 is the most comprehensive and flexible Service Desk Management Solution on the market today.

Numara FootPrints 8 features:

• Streamlined ITIL compatibility tools
• Comprehensive CMDB with no programming
• Powerful workflow automation
• Bold usability features
• Advanced customization options

Numara FootPrints is designed to help companies:

Align their service desk management functions with the needs of the business

Replace an existing service desk management solution that is not scalable, too expensive to maintain or too cumbersome to upgrade

Automate business processes in multiple areas of the organization

Numara FootPrints will help you implement best practices for IT service management and compliance. Our software supports multiple components of the ITIL-compatible service desk and has received PinkVerify® certification for incident, problem, change and configuration management functions. Many of our customers have also used Numara FootPrints to meet Sarbanes-Oxley requirements for IT compliance.

Unique project-based architecture allows you to automate multiple business processes in a single application, each with its own fields, forms, users, workflow and settings.

Mirroring and enhanced business processes in virtually every area, including Escalation, Change Management, Customer Self Service and Surveys, User Management, Scheduling and Availability and Service Level Management

http://www.numarasoftware.com/FootPrints.asp?src=capterra&trm=product2

Oracle Contact Center enables organizations to communicate more effectively with their customers

Oracle Contact Center Anywhere (formerly Telephony@Work CallCenterAnywhere) is a pre-integrated, multichannel contact center platform that takes communications from anywhere and routes them to anywhere.

This platform includes queuing and routing of traditional phone calls in addition to email, chat, fax, and web callback requests. It also provides blended predictive and preview dialing, interactive voice response (IVR), multichannel reporting, tools for supervisors to manage the call center, and call recording-for a comprehensive, unified solution.

Oracle Contact Center Anywhere increases agent, supervisor, and administrator productivity by extending the call center beyond the limits of traditional infrastructure. Agents can work efficiently from anywhere in the world with 360-degree views into customer interactions and real-time business intelligence.

Supervisors are empowered with instantly customizable screens and real-time tools for monitoring and coaching agents, no matter where they are located. And, administrators can adapt to changing needs with real-time administration tools for implementing moves, adds, and changes

Contact Center Anywhere is available on demand hosted or on premise (CPE) solution.

http://www.oracle.com/applications/call-center-anywhere.html

Find out how Successful Companies connect with their Customers on Main Street

MainStreet’s BusinessFlow Order Management System (OMS) drives order management and multi-channel commerce.

• Connects: All of your sales channels including ecommerce, call center, eBay, B-to-C, and B-to-B sales.
• Connects: Complete lifecycle order management with inventory control, customer service, fulfillment, and your supply chain.
• Connects: Your ERP system with WMS, CRM, POS, Ecommerce, and Call Center Interface.
• Connects: In real-time, your front office with your back office.
• Connects: Your company with existing and new customers.

Successful: From global computer distributors, to regional clothing retailers, to national parts wholesalers, to consumer products eCommerce companies, to gift importers, BusinessFlow delivers.

BusinessFlow includes integrated modules including inventory control, ecommerce, call center order entry and customer service, payment processing, marketing, customer relationship management (CRM), purchasing, and fulfillment.

It can be configured and customized to match your operations, workflows, business rules, integration needs, data capture requirements, merchandising techniques, and multi-channel sales strategy.

BusinessFlow is a flexible solution and platform that easily integrates with existing systems.

Our software drives sales, integrates and automates operations, increases profitability, and vastly improves customer experience.

“”Our company finally gained control of our customers’ experience with BusinessFlow. The platform enabled a totally customized Ecommerce environment, easily handles our phone orders, and is helping us to implement changes that have long been on the drawing board. In addition, our sales are growing and our profitability is up because our operations are integrated from the time inventory becomes available through the sale, fulfillment and customer services. And, compared to our old system based on Microsoft Commerce Server, BusinessFlow is a champ.” - Chad Luellen, Ex Officio

http://www.mainstreetcommerce.com/