Business Tracking Software

Telax Hosted Call Center offers advanced call center functionality, without purchasing equipment or employing technical staff

It’s priced according to the number of concurrent agents and toll-free usage offering affordable hosted call center solutions to clients.

Telax offers advanced call distribution (ACD), interactive voice response (IVR), 100%call recording, advanced reporting and more. No investment in hardware, software or maintenance is required. Telax, a trusted call center partner since 1999, provides the systems and support so you can focus on your business.

Telax hosts state-of-the-art equipment at a disaster-proof location for IVR and skills-based call routing.

Customer calls are answered with self -service options or directly by your agents at home, or at a centralized facility.

Calls can be routed to any device with a dial tone. Your back up network is as close as your cell phone or a VoIP line.

All calls recorded: Ideal for regulatory compliance, conflict resolution and staff training.

Advanced reporting can provide insight into any aspect of your inbound calls.

Set up and supported by an experienced team, perfect for an organization with little or no IT staff.

All moves, adds and changes can be self administered or done for you by our support team, no additional fee..

Hire, retain and reward top agents - Enable them to work from home! Never lose a star agent, even if they move. At-home agents are more productive, more punctual and have greater job satisfaction. Reduce recruiting and training costs by retaining your top agents! Learn more about a work-from-home program today.

Not using a big name CRM? Telax integrates with what you have. The benefits of voice and data integration are not just for big name CRMs. Many organizations can use integration to better service clients, reduce costs and uncover new opportunities. Unlock new possibilities with your existing system.

http://www.telax.ca/

Oracle Contact Center enables organizations to communicate more effectively with their customers

Oracle Contact Center Anywhere (formerly Telephony@Work CallCenterAnywhere) is a pre-integrated, multichannel contact center platform that takes communications from anywhere and routes them to anywhere.

This platform includes queuing and routing of traditional phone calls in addition to email, chat, fax, and web callback requests. It also provides blended predictive and preview dialing, interactive voice response (IVR), multichannel reporting, tools for supervisors to manage the call center, and call recording-for a comprehensive, unified solution.

Oracle Contact Center Anywhere increases agent, supervisor, and administrator productivity by extending the call center beyond the limits of traditional infrastructure. Agents can work efficiently from anywhere in the world with 360-degree views into customer interactions and real-time business intelligence.

Supervisors are empowered with instantly customizable screens and real-time tools for monitoring and coaching agents, no matter where they are located. And, administrators can adapt to changing needs with real-time administration tools for implementing moves, adds, and changes

Contact Center Anywhere is available on demand hosted or on premise (CPE) solution.

http://www.oracle.com/applications/call-center-anywhere.html