Telax Hosted Call Center offers advanced call center functionality, without purchasing equipment or employing technical staff
It’s priced according to the number of concurrent agents and toll-free usage offering affordable hosted call center solutions to clients.
Telax offers advanced call distribution (ACD), interactive voice response (IVR), 100%call recording, advanced reporting and more. No investment in hardware, software or maintenance is required. Telax, a trusted call center partner since 1999, provides the systems and support so you can focus on your business.
Telax hosts state-of-the-art equipment at a disaster-proof location for IVR and skills-based call routing.
Customer calls are answered with self -service options or directly by your agents at home, or at a centralized facility.
Calls can be routed to any device with a dial tone. Your back up network is as close as your cell phone or a VoIP line.
All calls recorded: Ideal for regulatory compliance, conflict resolution and staff training.
Advanced reporting can provide insight into any aspect of your inbound calls.
Set up and supported by an experienced team, perfect for an organization with little or no IT staff.
All moves, adds and changes can be self administered or done for you by our support team, no additional fee..
Hire, retain and reward top agents – Enable them to work from home! Never lose a star agent, even if they move. At-home agents are more productive, more punctual and have greater job satisfaction. Reduce recruiting and training costs by retaining your top agents! Learn more about a work-from-home program today.
Not using a big name CRM? Telax integrates with what you have. The benefits of voice and data integration are not just for big name CRMs. Many organizations can use integration to better service clients, reduce costs and uncover new opportunities. Unlock new possibilities with your existing system.