Business Tracking Software

ExDesk offers you a help desk software solution that works your way, powerfully and affordably

ExDesk is a complete help desk software solution for small and medium size businesses. It’s a remotely hosted ASP service, web based, and accessed from any browser for ease of use and affordability. You get a fully configurable system that matches your workflow needs precisely and combines power and simplicity with rapid deployment.

Provide your help desk with trouble ticketing, dispatch, feedback, and reporting

If you need to track and route issues to support staff and provide feedback to users ExDesk can be configured to do it the way you want. Our software solution provides powerful management, reporting and workflow coordination allowing you to use our 35 different on-line reports or download your data whenever you like for your own advanced reporting.

Solve your support problem immediately with unmatched ROI

With no need to install software, ExDesk can be working immediately to support your unique needs. ExDesk requires minimal training and provides on-line application help and documentation. See our product and features pages to learn more then view our demo and pricing information. Most importantly, feel free to join us for a no-obligation, free 30-day trial.

Simply create an account and an email will be sent containing your unique login URL and quick start guide. We offer you a complete online application, being web based you can immediately evaluate how well it meets your needs. Forget about emails, sticky notes and voice mails. Start offering your customers a professional solution that will eliminate your management headaches and give your company measurable levels of improved service and support.

http://www.exdesk.com/

Dapper Desk® Helpdesk Tracking Software for Business

If superior customer service is your goal, then you will appreciate the enormous ability that Dapper Desk® IT management software provides you. Communicate with your client base, track assets¹, manage invoices¹ and stream-line customer support requests all from one easy to use interface. Dapper Desk has powerful capability with an easy learning curve.

Our first responder system lets the help desk administrator and customers know the exact time each help desk ticket is responded to. First Responder measures the time between the time the customer opens a help desk ticket and the time when a customer service rep responds. This is a very relative statistic that helps the administrator of the help desk to gauge how quickly their support is responding. The results show up in each help desk ticket along with the first responder’s name. These statistics are tracked by the help desk and can be viewed on a csr by csr basis.

Add On Live Help Module to any full version Dapper Desk purchase for only $99. Integrates right into Dapper Desk without any modification.

Chat With Your Customers In Real Time Many online purchases are made on the spur of the moment. When customers are interested in your product or services, they are anxious to have their questions answered right away. WonderAide gives your customers the ability to chat with your customer service staff instantly, on demand and in real time.

37% Of Fortune 100 Companies Fail To Respond To Emails According to a 2002 Customer Respect study of Fortune 100 companies, 37% offered no reply to general inquiries sent through their sites. If this sounds like your company, then you are most certainly losing customers. Let WonderAide help you bridge the communications gap between you and your customers and prevent your company from becoming just another statistic.

First Impressions Are Important Putting WonderAide on your web site will project a positive message to your customers- a message that says “We are eager to serve you.”

http://www.dapperdesk.com/

Active Reception - Chat Center Software, Live Chat Support, Website Analytics

Everyday we read about the benefits of doing e-commerce, using the latest internet technologies and how they continue to revolutionize the business process. One glaring problem still remains, the internet lacks the “Human Touch”, regardless of how the IT industry is evolving, computers can never replace the human element. In short, there must be a human behind the computer.
- CEO, Ray Power

ActiveReception is an on-demand service that enables you to monitor and interact with visitors in real time on your website.

ActiveReception allows your website visitors to connect to one of your company representatives (the “Operator”) and have their questions answered instantly by clicking on the ActiveReception button on your website.

Your operators have real-time information about your real-time visitors; allowing them to initiate conversation and offer them help or inform about your latest offers, products, or promotions.

http://www.activereception.com/