Dapper Desk® Helpdesk Tracking Software for Business
If superior customer service is your goal, then you will appreciate the enormous ability that Dapper Desk® IT management software provides you. Communicate with your client base, track assets¹, manage invoices¹ and stream-line customer support requests all from one easy to use interface. Dapper Desk has powerful capability with an easy learning curve.
Our first responder system lets the help desk administrator and customers know the exact time each help desk ticket is responded to. First Responder measures the time between the time the customer opens a help desk ticket and the time when a customer service rep responds. This is a very relative statistic that helps the administrator of the help desk to gauge how quickly their support is responding. The results show up in each help desk ticket along with the first responder’s name. These statistics are tracked by the help desk and can be viewed on a csr by csr basis.
Add On Live Help Module to any full version Dapper Desk purchase for only $99. Integrates right into Dapper Desk without any modification.
Chat With Your Customers In Real Time Many online purchases are made on the spur of the moment. When customers are interested in your product or services, they are anxious to have their questions answered right away. WonderAide gives your customers the ability to chat with your customer service staff instantly, on demand and in real time.
37% Of Fortune 100 Companies Fail To Respond To Emails According to a 2002 Customer Respect study of Fortune 100 companies, 37% offered no reply to general inquiries sent through their sites. If this sounds like your company, then you are most certainly losing customers. Let WonderAide help you bridge the communications gap between you and your customers and prevent your company from becoming just another statistic.
First Impressions Are Important Putting WonderAide on your web site will project a positive message to your customers- a message that says “We are eager to serve you.”