Business Tracking Software

ExDesk offers you a help desk software solution that works your way, powerfully and affordably

ExDesk is a complete help desk software solution for small and medium size businesses. It’s a remotely hosted ASP service, web based, and accessed from any browser for ease of use and affordability. You get a fully configurable system that matches your workflow needs precisely and combines power and simplicity with rapid deployment.

Provide your help desk with trouble ticketing, dispatch, feedback, and reporting

If you need to track and route issues to support staff and provide feedback to users ExDesk can be configured to do it the way you want. Our software solution provides powerful management, reporting and workflow coordination allowing you to use our 35 different on-line reports or download your data whenever you like for your own advanced reporting.

Solve your support problem immediately with unmatched ROI

With no need to install software, ExDesk can be working immediately to support your unique needs. ExDesk requires minimal training and provides on-line application help and documentation. See our product and features pages to learn more then view our demo and pricing information. Most importantly, feel free to join us for a no-obligation, free 30-day trial.

Simply create an account and an email will be sent containing your unique login URL and quick start guide. We offer you a complete online application, being web based you can immediately evaluate how well it meets your needs. Forget about emails, sticky notes and voice mails. Start offering your customers a professional solution that will eliminate your management headaches and give your company measurable levels of improved service and support.

http://www.exdesk.com/

Dapper Desk® Helpdesk Tracking Software for Business

If superior customer service is your goal, then you will appreciate the enormous ability that Dapper Desk® IT management software provides you. Communicate with your client base, track assets¹, manage invoices¹ and stream-line customer support requests all from one easy to use interface. Dapper Desk has powerful capability with an easy learning curve.

Our first responder system lets the help desk administrator and customers know the exact time each help desk ticket is responded to. First Responder measures the time between the time the customer opens a help desk ticket and the time when a customer service rep responds. This is a very relative statistic that helps the administrator of the help desk to gauge how quickly their support is responding. The results show up in each help desk ticket along with the first responder’s name. These statistics are tracked by the help desk and can be viewed on a csr by csr basis.

Add On Live Help Module to any full version Dapper Desk purchase for only $99. Integrates right into Dapper Desk without any modification.

Chat With Your Customers In Real Time Many online purchases are made on the spur of the moment. When customers are interested in your product or services, they are anxious to have their questions answered right away. WonderAide gives your customers the ability to chat with your customer service staff instantly, on demand and in real time.

37% Of Fortune 100 Companies Fail To Respond To Emails According to a 2002 Customer Respect study of Fortune 100 companies, 37% offered no reply to general inquiries sent through their sites. If this sounds like your company, then you are most certainly losing customers. Let WonderAide help you bridge the communications gap between you and your customers and prevent your company from becoming just another statistic.

First Impressions Are Important Putting WonderAide on your web site will project a positive message to your customers- a message that says “We are eager to serve you.”

http://www.dapperdesk.com/

Active Reception - Chat Center Software, Live Chat Support, Website Analytics

Everyday we read about the benefits of doing e-commerce, using the latest internet technologies and how they continue to revolutionize the business process. One glaring problem still remains, the internet lacks the “Human Touch”, regardless of how the IT industry is evolving, computers can never replace the human element. In short, there must be a human behind the computer.
- CEO, Ray Power

ActiveReception is an on-demand service that enables you to monitor and interact with visitors in real time on your website.

ActiveReception allows your website visitors to connect to one of your company representatives (the “Operator”) and have their questions answered instantly by clicking on the ActiveReception button on your website.

Your operators have real-time information about your real-time visitors; allowing them to initiate conversation and offer them help or inform about your latest offers, products, or promotions.

http://www.activereception.com/

AceProject is an efficient and economic alternative to major project management solutions

Project management software solutions don’t require a large budget anymore. Although lots of alternatives to major solutions are available on the Internet, finding the right tool for your needs might be a complex process. Compared to many other collaboration software, AceProject provides a unique solution: a feature-rich web-based project manager software that remains simple and easy-to-use. Therefore, AceProject can help you as much as a big league system would… And perhaps, even better.

AceProject’s evolution is based on our customers’ requirements. Most of the enhancements that have been added in AceProject have been requested by our customers. We do not believe we should impose our ideas on you. When we evaluate a new potential feature, the first question we ask ourselves is “Do our customers need it?” Customer satisfaction is imperative for us; we want you to get the best possible experience with our project management tool.

Perform project management online or host the software yourself. AceProject can be accessed online, through your favorite web browser. Our packages are suitable for all-sized businesses, whether they need a low volume or a high volume of users or storage space. Hosted packages require no additional software to be installed. Updates are applied automatically, as soon as they are released.

On the other hand, if you need more control over the program, our Source Code package can be installed easily on any Windows web server. It can be self-customized to match your most specific needs, for example, if you need to integrate it with in-house applications. Both SQL Server (2000/2005) and Access (2000/2003) database formats are supported.

http://www.aceproject.com/

Autotask - Project Manager; Powerful, Easy-to-Use & Affordable!

Autotask redefines project management by seamlessly integrating data from all parts of your business and making it available to everyone who touches your projects – from the proposal stage all the way through final billing. Our web-based software includes Integrated time sheets, giving you a real-time snap shot of resource investment in every project, and status reports are automatically updated.

Autotask gives you the ability to manage virtually any type of project or process, from customer activation, to service delivery, to customer support. In fact, when you compare Autotask’s project management capabilities feature-to-feature with any stand-alone project management software, and you’ll find everything that matters is included.

Request a Personalized Demo But what makes Autotask even more valuable is that our Project Management tool also comes with a powerful set of integrated tools that all run off of the same customer data – all available at no additional cost!

That means, when you are ready to link your CRM, Service Desk, or Timesheets functions, there’s nothing more to buy, and you’ll streamline operations by consolidating all your important customer data in one place.

http://projectmanagement.autotask.com/

@task Project Manager Software - Work Smart, Work Happy

@task is project management software that helps companies get work done. With scheduling power superior to industry standards like Microsoft Project, @task project management software has enabled hundreds of companies to improve their workflow and productivity. Features such as an interactive Gantt chart, calendar views and project group lists are designed to minimize downtime and make data management easy. Best of all, @task time tracking software is intuitive and easy to use, with mobile device capability that gives you access to your projects anywhere there’s an Internet connection. @task: project management software that works.

What can @task do for you? Our time management software gives organizations the power of real-time planning and fast communication. Project management software tools enhance collaboration and coordination between team members, resulting in faster identification and resolution of issues. @task help desk software can improve the quality and speed of your company’s client interactions with more harmonious management of issues, requests, change orders and bug submissions. @task’s powerful reporting skills and features such as workflow notifications facilitate improved project risk management by minimizing unwelcome surprises. With @task software, your company will be equipped to complete each project life cycle on time and under budget.

http://www.attask.com/